Delivery and Freshness

Delivery France Metropolitan

To ensure the freshness and purity of our care, our deliveries are made with the Express service of Chronopost or Colissimo.

After validating your order and payment, it is then prepared by us.

You receive your products within 1 to 7 working days after your order depending on the production and analysis carried out on your products.

As soon as your order is ready, we will send it to you via the Chronopost or Colissimoservice.

With Chronopost, delivery will take place the next morning before 1 p.m., at your home 6 days a week, all over France. The package will be delivered to you by hand, against signature.

Predict Service: And with Chronopost's Predict service, you'll be notified ahead of the delivery date and time slot. You can reschedule the delivery if necessary. Check out the service under this video: https://www.youtube.com/watch?v=S-tSPK57gok

If you are absent during the driver's passage, your parcel will be available in one of the 17,500 withdrawal points (post office, Pickup relay or Chronopost agency), as close as possible to your home. Delivery in metropolitan France is available from 49 euros purchase, during pre-sales and for subscriptions. If you wish to receive your products outside of metropolitan France, this will incur additional delivery costs. For more information, check out our international delivery rates. The products and services are only offered for metropolitan France, the European Union. Orders that do not meet this geographical requirement will not be considered. You will receive your treatments on the first day of the season during pre-sales and subscriptions. With Colissimo, the indicative home delivery times are 48 hours (2 working days for shipments in metropolitan France, including Corsica and Monaco). You will be informed of the various stages of delivery of your parcel by email: - 24 hours before the arrival of your parcel. - If you have not picked up your parcel within 6 days at the post office. If you are at the place of delivery, your parcel is delivered to you in your own hands or delivered to your mailbox. If its size does not allow for a mailbox, it will be made available to you in the post office to which you are attached. You have 10 working days since your parcel arrives at the post office to pick it up. After this time, it will be returned to the sender.

Delivery to Europe

As soon as your order is ready we send it to you via the Colissimo service. Your parcel will be delivered to you by hand for signature, the next day in major European cities and in 1 to 2 days to other destinations, all over Europe. The deadlines are the shortest time frame expressed in working days. They are indicative and may be subject to change. They agree to be taken care of from Monday to Friday, with the exception of shipments delivered on Saturdays for which the deadlines run from the following Monday. Deliveries are made on business days, except on public holidays, in the destination country.

Delivery to Europe

Weight (kg)Euros TTC
Metropolitan France4,90
The European Union9,90

Back

Defective package/damaged product: Send us an email alecoute@matierebrutelab.com by attaching a photo.